Return Policy
Start Your Free Return or Exchange
We want you to be completely satisfied with your purchase. If you're not, we're here to help. Start your return or exchange by clicking the button below, and please make sure your item meets the requirements of this policy for a smooth process.
⚠️ Important:
All returns and exchanges should be started through our Returns Portal for faster, free handling.
Returns made outside the Returns Portal will only be accepted if the item is not a clearance or final sale item and you email your shipping information to [email protected]. Return shipping costs for these returns are the customer's responsibility.
30-Day Return Policy
You have 30 days from the order date to request a return or exchange. After 30 days, we unfortunately cannot offer a refund, store credit, or exchange.
Eligibility for Returns
To qualify for a return:
- The item must be unused, unwashed, and in the same condition as received.
- It must be in its original packaging with all tags attached.
- A proof of purchase (receipt or order number) is required.
Final Sale / Clearance Items
All clearance and final sale items are non-refundable, non-returnable, and cannot be exchanged, whether the return is started through the Returns Portal or sent outside of it. All other items, including regular-priced items, are eligible under this policy.
Refund Options
You may choose between:
- A refund to your original payment method, or
- A store credit.
Once you select store credit, you cannot later request a refund to your original payment method.
Return Shipping
- Returns Portal: Return shipping is free for eligible returns and exchanges started through the Returns Portal.
- Optional pickup: If you choose an optional pickup service, its cost is your responsibility and is non-refundable.
- Outside the Returns Portal: Email your shipping information to [email protected] and mail your item to 7340 Alondra Blvd., Paramount, CA 90723. Shipping costs are your responsibility and are non-refundable. For items over $75, we recommend a trackable shipping service or shipping insurance, as we cannot guarantee receipt of your return.
Exchanges
We offer exchanges in the following cases:
- Defective or damaged items upon arrival.
- Sizing exchanges: If you need a different size, request it through the Returns Portal, with no need to place a new order.
Partial Refunds
Partial refunds may apply if the item is returned used, damaged, or missing parts for reasons not caused by our error. Refund amounts will be determined after inspection of the returned product.
Refund Process
Once your return is received and inspected, we'll email you to confirm:
- That your item has arrived, and
- Whether your refund or exchange has been approved or denied.
If approved, your refund will be processed automatically to your original payment method within a few business days (processing time may vary by bank).
Missing or Delayed Refunds
If you haven't received your refund yet:
- Check your bank account again.
- Contact your credit card company, as posting delays can occur.
- Contact your bank, since processing times vary.
- If you've completed these steps and still haven't received your refund, email us at [email protected] for assistance.
Need Help?
If you have questions or need help with your return, please contact us at:
📩 [email protected]
Thank you for following our policy — it helps us ensure a fair and efficient process for all our customers.
